Customer Success

Smart Customer Feedback Routing & Categorization

Stop triaging feedback manually. Our AI reads every submission, classifies urgency, and routes it to the right teammate — instantly.

Start Free Trial — $35/mo

No credit card required for 14-day trial.

Simple Pricing

Pro Plan

$35

per month

  • ✓Unlimited feedback items
  • ✓AI categorization & urgency scoring
  • ✓Automated routing rules engine
  • ✓Webhook integrations (Intercom, Zendesk…)
  • ✓Real-time team notifications
  • ✓Analytics dashboard
Get Started

Frequently Asked Questions

How does the AI categorization work?

We use OpenAI's API to analyze each feedback item's content, sentiment, and urgency, then automatically route it to the correct team with a confidence score.

Which support platforms do you integrate with?

FeedbackRouter AI connects via webhooks to Intercom, Zendesk, Freshdesk, and any platform that supports outbound webhooks.

Can I customize the routing rules?

Yes. You can define custom routing rules, priority thresholds, and team assignments on top of the AI suggestions from your dashboard.